Frequently Asked Questions

Maxx Logistics provides comprehensive logistics solutions including freight management, warehousing solutions, supply chain management, GPS tracking, and inventory management. We handle air, sea, and land transportation across 50+ countries worldwide.

You can track your shipment through our GPS tracking system accessible via our website. Simply log in to your account and enter your tracking number, or use our mobile app for real-time updates on your cargo's location and estimated delivery time.

Our main operations run Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 2:00 PM. However, we provide 24/7 customer support and emergency services to ensure your logistics needs are always met.

We handle a wide variety of cargo including general freight, temperature-sensitive goods, hazardous materials (with proper certification), oversized cargo, and valuable items. Our specialized handling procedures ensure safe transportation for all cargo types.

We implement multiple security layers including GPS tracking, sealed containers, security escorts for valuable cargo, insurance coverage, and partnerships with certified security agencies. All our facilities are monitored 24/7 with advanced surveillance systems.

We maintain a 99.9% on-time delivery rate. Delivery times vary by destination and service level, but we provide guaranteed delivery windows for all shipments. Express services are available for urgent deliveries with same-day or next-day options.

Yes, our warehouses feature climate-controlled sections for temperature-sensitive goods. We maintain precise temperature and humidity controls suitable for pharmaceuticals, food products, electronics, and other sensitive materials.

We use advanced WMS (Warehouse Management Systems) with real-time inventory tracking, barcode scanning, RFID technology, and automated reporting. Our systems integrate with major ERP platforms for seamless inventory visibility.

Absolutely! Our inventory management system provides 24/7 real-time access to your stock levels, location data, and movement history. You can access this information through our web portal or mobile application.

INFOR System is our enterprise resource planning platform that manages all aspects of logistics operations including order processing, inventory management, financial tracking, and customer relationship management. It provides comprehensive business intelligence and analytics.

GPS tracking is accessible through our secure web portal or mobile app. You'll need your login credentials provided during service setup. The system shows real-time location, route history, delivery estimates, and alerts for any deviations.

Yes, our systems offer API integration with popular ERP, CRM, and e-commerce platforms including SAP, Oracle, Salesforce, Shopify, and more. We provide technical support for seamless integration setup.

Pricing is based on factors including cargo weight/volume, distance, service level, special handling requirements, and frequency of shipments. We offer competitive rates with volume discounts for regular customers and long-term contracts.

Yes, we provide comprehensive cargo insurance options to protect your shipments. Coverage includes damage, loss, theft, and delays. Insurance rates vary based on cargo value and type. We work with leading insurance providers for maximum protection.

We accept various payment methods including bank transfers, letters of credit, corporate credit cards, and for established clients, we offer credit terms. Payment schedules can be arranged based on service frequency and contract terms.